FAQs

Business Hours:

Monday - Friday: 5:00 PM - 10:00 PM EST Saturday - Sunday: 8:00 AM - 4:00 PM EST

Please note that these hours are subject to change due to personal reasons, unforeseen circumstances, acts of God, family and health-related issues, etc.

We appreciate your understanding.

For inquiries or assistance, please contact us via:

Email: halfadozencrea@gmail.com

Website Chatbox: Visit our website for prompt and direct replies.

We look forward to hearing from you!

For digital orders, you will receive high-resolution JPG files and PNG files when applicable. Please note that print orders do not include personal use of the digital files sent. If you wish to use the file for other purposes or products, we recommend purchasing the appropriate size from our shop to ensure correct sizing.

For products not offered in our shop, please contact us for resizing options. A file reuse fee of $25 applies for design resizing, which will be at the client's discretion.

Thank you for your understanding.

Revision Policy:

We strive for your satisfaction with every design. Each order includes up to 3 revisions for minor adjustments such as text placement, item positioning, font selection, and color changes. Please note that revisions do not cover changes to the overall theme, verbiage, style, or color scheme initially submitted.

Additional revisions beyond the initial 3 will incur a fee of $25 per revision.

To ensure efficient processing, revisions have a 48-hour turnaround time. Kindly provide all requested changes at once to prevent delays.

For optimal results, please ensure all necessary details are included in your initial order submission.

Thank you for your understanding and cooperation.

Our initial turnaround time is typically 10-14 days. Please understand that occasional delays may occur due to order volume and unforeseen circumstances. Rest assured, all orders are guaranteed to be delivered by the due date to ensure a splendid shopping experience.

All orders are processed based on their event dates. To ensure timely completion, we recommend placing orders at least two weeks before your required date.

Once payment is received, your order will be placed in queue for completion.

For expedited service, rush options are available starting at 10 days for an additional fee of $25.

Thank you for your understanding and for choosing our services!

Post-Approval Changes Policy:

We understand that in the event world, changes can arise even after initial approval. If you wish to make changes to a design after final submission and approval, files can be reopened for a fee of $25.

Exact specifics can be discussed further by contacting us at halfadozencrea@gmail.com or using the chat box provided on our website.

Thank you for your understanding and flexibility!

Shipping and Delivery Policy:

All orders are processed based on the date of your event and shipped during the week of your event. We offer next day and ground shipping on all orders once the final submission has been approved.

Shipping Options:

Next Day Air:

Orders placed with Next Day Air shipping will be prioritized for delivery by the next business day after fulfillment. Please note that orders must be placed by 11:59 am to ensure same-day processing and shipment.

Ground Shipping:

Ground shipping offers economical delivery within 2-3 business days after fulfillment, depending on your location. Delivery times vary based on the destination. Once your order is processed, you will receive tracking information to monitor its progress.

Shipping Disclaimer:

Possible Delays: While we strive to meet delivery timelines, delays may occur due to circumstances beyond our control, such as weather conditions, carrier disruptions, or peak holiday seasons.

Carrier Responsibility: Once your order is shipped, responsibility for delivery lies with UPS or FedEx. We cannot guarantee delivery times beyond our control, but we will assist in resolving any issues that arise.

Tracking Information: Tracking details for your shipment will be provided once your order has been dispatched. Please use this information to monitor the progress of your delivery.

If there is any delay or issue with your shipment, please reach out to us via email at halfadozencrea@gmail.com or through the chatbox service on our website.

Note: This shipping policy is subject to change without prior notice. Please refer to our website for the most current information regarding shipping options and policies.

Thank you for your understanding and for choosing our services!

If you need to cancel your order within 24 hours of purchase, we will honor the cancellation request. However, orders cannot be canceled past this timeframe. Instead, funds can be transferred to accommodate another event, task or date.

We understand that the event industry is unpredictable, and circumstances can change. If you require a change in the event date or need to make alterations to your order, please reach out to us so we can discuss possible accommodations. These changes are subject to availability and must be feasible within our scheduling constraints.

For assistance with cancellations or changes, please contact us promptly.

Thank you for your understanding and flexibility!

Refund Policy:

Due to the custom nature of our products and services, we do not offer refunds unless initiated by the provider. All sales are final. However, we are committed to addressing any issues that may arise and will make every reasonable effort, at the provider's discretion, to rectify any situations.

Thank you for your understanding.

Customer Service Assistance:

If you have any questions or concerns that haven't been addressed, please don't hesitate to contact us. You can reach us via email at halfadozencrea@gmail.com or through the chatbox provided on our website. Our Customer Service team will respond to you as soon as possible.

Please remember to include your order number (if applicable) to expedite the process.

Thank you for reaching out!

Have additional questions? Contact Support